Got a great candidate with a bad resume? 3DIQ’s uses cutting edge AI to match and score candidates, providing valuable information for the hiring process. 3DIQ’s AI matching technology can also help recruiters improve candidate profiles by pinpointing problem areas.  Candidates that more closely match job descriptions are much more likely to get interviews!

A candidate who does not have a strong 3DIQ score may be an indication that there are issues with the resume.  Resumes that don’t score well within 3DIQ are unlikely to be perceived well by clients.  Here is an example of a poorly scoring resume.

Paul’s 3DIQ score gives him no points for education, job titles matches or management experience.

However, if you take a look at the Job Description for the Customer Service Manager, we can see that this job requires a Bachelor’s Degree plus at least 2 years of customer service management experience.

Job Description: We are looking for Customer Service Manager for a new Operations Center. As a Customer Service Manager, you will motivate and coach a team of up to 15 specialists.  Customer Service Managers work to ensure that their teams provide an exceptional experience to customers while meeting all key performance indicators.


  • Provide daily direction to team members.
  • Improve the efficiency and effectiveness of operations.
  • Create and maintain an engaged and motivated workforce.
  • Perform quality assurance activities.
  • Conduct coaching, developmental sessions, performance reviews and administer disciplinary action as needed.
  • Own workforce management functions such as staffing and scheduling for your team.
  • Perform enhanced customer account maintenance.
  • Assist with customer escalations.

Minimum Requirements:

  • Bachelor’s degree
  • +2 years of people management experience or equivalent military experience

Preferred Requirements:

  • Experience in championing and effectively leading teams through change.
  • Experience within the financial industry and managing within an operations environment.
  • Ability to meet established productivity, effectiveness, training, and quality goals.
  • Ability to work a shift that includes one weekend day.

If we look at the candidate resume uploaded in 3DIQ, we can see some red flags.  Paul has no degree listed and his job titles are not closely aligned with the job description.

Paul Revere


  • Extensive Excel Abilities
  • Sales Operations Management
  • Staff Leadership Development
  • Salary structure/compensation analysis
  • Staff Training
  • Analytical Skills
  • Sound judgment
  • Computer-savvy
  • Complex problem solving


Contact Center Manager, 10/2015 to 9/2018

Associated Underwriters

  • Managed multiple team such as Customer Service, Processing, Research, and Task Applications
  • Applicants who worked with me were new to the company and part of the job was to ensure a proper fit company wide to ensure cross training and when transferred would be a seamless transition for the company.
  • Worked extensively on an  Phone System where I was in constant contact with AT&T and a needed basis to ensure proper phone coverage.
  • Customer Service – Managed a team of 10-15 Customer Service Representatives who handled either incoming phone calls, incoming emails, incoming faxes. As well as outbound contacts to internal departments for proper phone etiquette.
  • Processing – Managed a team of 3-5 Representatives who were responsible for applying documents to correct files that were generated from outside 3rd party insurance companies.
  • Research – Managed a team of 2-4 Representatives who were responsible for detailed research of polices to ensure accuracy of outgoing details to both Agent and Insureds.
  • Task Applications – Managed a team of 4-6 Representatives who were responsible for delivering all tasks and quotes to underwriting team for the ability to quote new business as well as modifications to old accounts.
  • Part of a management team that is dedicated to interviewing all potential new hires to ensure a proper fit within the organization.
  • During tenure as Contact Center Manager, developed over 20 different members of our initial hiring process to transfer to other departments within the company.

Sales Manager, 5/2011 to 10/2015

Financial, Inc 

  • Manage a team of 20+ sales professionals.
  • Consistently training to ensure all sales goals are achieved.
  • Team has achieved an excellent ability to produce in a cross platform environment.
  • Part of a management team that is dedicated to interviewing all potential new hires to ensure a proper fit within the organization.
  • During tenure as Sales Manager, developed 6 different members of sales team to becomes
  • Sales Managers.

Analyst Administration Manager, 11/2009 to 5/2011

Financial, Inc 

  • Extensive usage of Microsoft Excel, Microsoft Office, and SQL Programs, created, updated, and distributed the daily, weekly, monthly, quarterly, semi-annual, and annual sales reports, to the Executive Board, as well as Sales Managers, and Sales Agents
  • Constant meeting with Executive Board, to establish new reports to properly analyze corporate sales goals, sales projections, and resulting sales.

Outbound Manager, 03/2006 to 05/2009

Financial, Inc

  • Rolled out and managed the new division of temporary employee’s, who would dial out, contact, and transfer a potential sales lead to the sales floor.
  • Developed training manual to ensure all employees were able to follow through with company standards.
  • Grew department from an original team of 6 employee’s to a fully functional department of 30+ temporary employee’s


Walker State

3DIQ gives you concrete information so you can guide candidates to improve their resume.  In Paul’s case, simply adding a Bachelor’s Degree to his resume and updating his most recent job title to “Customer Service Manager” will yield much better results.

Now, Paul’s 3DIQ score reflects his match to this job in a much better way.  Your client is also much more likely too see how compatible Paul is for this job.

For a more detailed explanation, watch the video below!